Please read the following terms and conditions clearly. These apply to all clients and contractors (some may vary for contractors, please see if stated)
These Terms & Conditions apply to all quotations, estimates, works undertaken, invoices issued and services provided by NP Electrical Services.
By accepting a quotation, issuing a works order, making payment, instructing NP Electrical Services to proceed, or allowing works to commence, the customer agrees to be bound by these Terms & Conditions.
Domestic Customers
No work will be scheduled or undertaken until the quotation has been accepted and signed by the customer.
Acceptance of the quotation confirms agreement to the scope of works, costs and these Terms & Conditions.
Commercial & Contractor Customers
A valid purchase order or written works order must be issued before works commence unless otherwise agreed in writing.
For domestic projects, a deposit may be required depending on the value and scope of the works.
Deposits are used to secure labour allocation, purchase materials and cover any initial project costs.
If additional work becomes necessary during the project, NP Electrical Services will discuss the requirements with the customer before proceeding.
Any additional work not included within the original quotation will be charged separately.
A Variation Order or revised quotation will be issued where applicable.
No additional work will be carried out without customer approval unless required to make the installation safe.
Additional works may extend estimated completion dates.
When instructed to complete a consumer unit replacement, NP Electrical Services will offer an Electrical Installation Condition Report (EICR) before works commence.
The EICR will be offered at a fixed cost based on the size and complexity of the property.
The purpose of the EICR is to identify any existing defects, safety issues or non-compliances within the electrical installation before replacing the consumer unit.
If the customer declines the EICR and instructs NP Electrical Services to proceed with the consumer unit replacement, any issues discovered during the installation that prevent the installation from being completed, tested and certified in accordance with:
will require additional remedial works.
These works are not included within the original quotation and will require a separate Variation Order before they can be completed.
NP Electrical Services cannot complete certification or sign off the installation until all required remedial works have been completed.
Domestic Customers
Payment is due within the period specified on the invoice (normally 7 days)
Commercial & Contractor Customers
Payment terms will be as agreed within the relevant contract, purchase order or contractor Terms & Conditions.
Stage Payments
Where projects are completed in separate installation stages, including but not limited to first fix and second fix installations, NP Electrical Services reserves the right to invoice works in stages.
Unless otherwise agreed in writing:
Each stage invoice must be paid within the payment terms stated on the invoice.
Bank transfer is the preferred payment method.
Please use the invoice number as the payment reference.
Invoices not paid by the due date may be subject to:
Late payment charges may typically be £10 per day, depending on the invoice value.
NP Electrical Services reserves the right to suspend current or future works where invoices remain unpaid.
Relevant certification will only be issued once payment has been received in full unless otherwise agreed in writing.
This includes, but is not limited to:
Certificates will be provided separately from invoices once all outstanding balances have been cleared.
All electrical installation work completed by NP Electrical Services will be carried out in accordance with:
Where required, appropriate notifications will be submitted to Building Control.
All workmanship carried out by NP Electrical Services is guaranteed in accordance with the original quotation and these Terms & Conditions.
This workmanship guarantee applies only to installation work completed by NP Electrical Services.
Materials supplied by NP Electrical Services are covered by the relevant manufacturer’s warranty.
The workmanship guarantee does not cover faults caused by:
NP Electrical Services always prefers to supply all materials used during an installation to ensure product quality, compatibility, reliability and compliance with current regulations.
Where a customer chooses to supply their own materials, including but not limited to:
those materials will not be covered under the NP Electrical Services guarantee.
Our workmanship guarantee will continue to apply solely to the installation work carried out by NP Electrical Services.
Should a fault occur during the workmanship guarantee period, NP Electrical Services will investigate the issue to determine whether it relates to our installation or the customer-supplied materials.
Where the fault is found to be caused by defective, unsuitable, incompatible or failed customer-supplied materials, any return visit, fault finding, replacement or remedial works will be chargeable at our current labour rates together with the cost of any additional materials required.
The customer must provide:
NP Electrical Services will not move customer furniture, belongings or personal items unless specifically agreed beforehand.
Customers are responsible for removing or protecting any valuable items, furniture or belongings from the working area before works commence.
Any belongings, furniture or items left within the working area that become damaged during the works remain the customer’s responsibility.
NP Electrical Services accepts no responsibility for damage to items that have not been removed or protected prior to commencement of works.
Electrical works may require the isolation of individual circuits or, in some cases, the complete electrical supply to the property.
Where reasonably possible, advance notice will be provided.
Customers should ensure that any essential equipment, appliances or systems that may be affected by power interruptions are safely shut down before works commence.
NP Electrical Services accepts no responsibility for inconvenience, loss of use or disruption caused by necessary power isolation required to complete works safely.
Work areas will be left safe and reasonably tidy at the end of each working day.
Unless specifically included within the quotation, the following are excluded:
Any making good required following installation works remains the customer’s responsibility unless specifically stated within the quotation.
All quotations exclude work involving asbestos-containing materials.
All operatives that carry out electrical work for NP Electrical Services are trained in Asbestos Awareness.
If suspected asbestos-containing materials are discovered during works:
A suitable asbestos survey and, where required, asbestos removal must be completed before works can continue.
For commercial premises, NP Electrical Services must receive the current asbestos register before any works commence.
NP Electrical Services accepts no responsibility for delays, additional costs or programme changes caused by asbestos-related issues.
NP Electrical Services will make every effort to complete works within agreed timescales.
However, we cannot accept responsibility for delays caused by circumstances outside of our reasonable control, including but not limited to:
Completion dates are estimates unless specifically agreed in writing.
Cancellation of scheduled works within 48 hours of the agreed start date may result in charges being applied.
Charges may include:
Any cancellation charges will be reasonable and based on costs already incurred by NP Electrical Services.
Any queries, concerns or snagging items must be raised within 7 days of the invoice date.
NP Electrical Services will inspect and rectify any genuine workmanship issues covered under our workmanship guarantee.
Minor snagging items shall not be considered sufficient reason to delay or withhold payment of an invoice.
Payment remains due in accordance with the agreed payment terms.
Agreed snagging items will be completed within a reasonable timescale, subject to:
NP Electrical Services cannot accept responsibility for faults, defects or failures relating to existing installations, wiring, accessories or equipment that were not installed by us.
Where existing installations are found to be unsafe, defective or non-compliant, these issues will be brought to the customer’s attention.
Any remedial works required will be quoted separately and must be completed before NP Electrical Services can certify or sign off affected works where required.
The safety of our customers, employees and contractors is our highest priority.
NP Electrical Services reserves the right to refuse to start, continue or complete any works where, in our professional opinion, doing so would result in an unsafe electrical installation or would cause the installation to fail to comply with:
Where unsafe conditions, defects or non-compliances are identified, these will be explained to the customer.
Where appropriate, a quotation or Variation Order will be provided for the required remedial works.
NP Electrical Services reserves the right to refuse to energise, reconnect or certify an installation where required safety standards have not been achieved.
Where works are suspended due to safety concerns or because the customer declines required remedial works, the customer remains liable for all works completed, materials supplied and costs incurred up to the point works stopped.
All materials supplied by NP Electrical Services remain the property of NP Electrical Services until payment has been received in full.
NP Electrical Services may take photographs of completed works for:
No personal information or identifying details will be published without customer consent.
Customers may request that photographs are not used for marketing purposes.
Customer information will only be used for purposes relating to:
Customer information will not be sold to third parties.
Information may be shared where required for legal, certification or regulatory purposes.
NP Electrical Services maintains appropriate Public Liability and professional indemnity Insurance.
Our liability is limited to the value of the works undertaken unless otherwise required by law.
NP Electrical Services shall not be responsible for indirect losses, consequential losses, loss of income, loss of business or inconvenience caused by circumstances outside our reasonable control.
Nothing within these Terms & Conditions limits liability for death, personal injury caused by negligence or any other liability that cannot legally be excluded.
NP Electrical Services shall not be liable for any failure or delay in performing obligations where such failure or delay is caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.
NP Electrical Services
For any questions regarding these Terms & Conditions, please contact NP Electrical Services using the details provided on our website or quotation documentation.